POLICIES
Your appointment is very important and your time is valued! As your service provider, we respectfully ask that you mutually value ours as well.
As other establishments, our business is not able to make special exceptions to policies on an individual basis.
If you are unable to honor our policies that keep our business open and make the services we offer possible, we ask that you please refrain from scheduling.
Thank you for your cooperation and understanding!
BOOKING YOUR APPOINTMENT CONFIRMS YOU AGREE TO THE FOLLOWING
CANCELLATION POLICY
Cancellations and reschedules made less than 24 hours prior to your appointment time are considered “late cancellations” and will result in a charge of 50% of your booked service.
A client with 3 or more late cancellations within the span of 6 months will be terminated from booking future appointments with Elysian Aesthetics.
You will not be able to book your next appointment until the cancellation or no-show fee is paid in full.
All charges will be applied to the card placed on file at the time of booking. Declined cards will be unable to re-book until fee is paid.
Fees cannot be applied toward any future services as it is compensation for the time originally reserved on the schedule.
NO SHOW POLICY
No-call no-shows will be charged 100% of the original booked service price.
3 No-call no-shows result in automatic termination from the practice.
LATE POLICY
Please call or text to notify us in the event you are running late.
Ir you are more than 10 minutes late to an appointment, you will automatically be billed a $25 late fee.
If you are more than 10 minutes late, we may ask you to reschedule your appointment so it will not affect our punctual clients. If we are unable to take you at the time you arrive, you will be charged 50% of the service that you missed, due to to it being a late cancellation.
If your service is still able to be completed, your treatment time will be shortened to avoid inconveniencing the client that has a booking after you, and you will be charged a $25 late fee as stated above.
The $25 late fee is compensation for the inconvenience of rushing the service and shortening the necessary time allotted for consultation, checkout & cleanup.
CC AUTHORIZATION / CREDIT CARD ON FILE
All clients must have a current and active card on file at all times or risk any future appointments being cancelled without notice.
Credit card payments will only be processed for missed, late, or no-show appointment fees without notice.
Failure to have an active card on file will result in cancellation of any future appointments in addition to suspension in booking any future appointments until a new card is presented & payment is collected.
REFUNDS
At Elysian Aesthetics, we strive to provide exceptional services to all our clients. We understand that sometimes expectations may vary, and we are committed to ensuring your satisfaction with our treatments. Please note our refund policy:
We do not offer refunds for services solely based on client dissatisfaction.
Our goal is to address any concerns you may have promptly. If you are unhappy with a service, please let us know immediately so we can assess the situation and work towards a resolution.
We are happy to redo any service to your satisfaction within a reasonable timeframe, provided it is deemed appropriate and safe by our esthetician.
Refunds may be considered only in cases where the service provided was significantly different from what was advertised or where there was a clear mistake on our part.
Our services are our livelihood, and we take pride in delivering high-quality treatments tailored to your needs. Thank you for understanding our policy, as it allows us to continue offering you the best in esthetic services.
If you have any questions or concerns regarding our policy, please feel free to discuss them with our team.
Products cannot be exchanged. Products that are opened for more than 14 days cannot be returned. In the chance a reaction happens, refunds will be given. Refunds can be given with unopened products.